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Original topic:

Standoff with samsung regarding camera blurry in 1x mode

(Topic created on: 07-11-2022 02:30 PM)
EddN
Journeyman
Options
Galaxy S21 Series

Hi

My s21ultra exynos has the issue that has been mentioned on several forums by others where quite often when you open the camera it's blurry on the 1x zoom unless the phone is shook or tapped. Examples of other people's issues below

 

https://eu.community.samsung.com/t5/galaxy-s21-series/s21-ultra-1x-camera-focus-blurry/td-p/3940793

https://eu.community.samsung.com/t5/galaxy-s21-series/main-camera-very-blurry/td-p/4073483

https://eu.community.samsung.com/t5/galaxy-s21-series/s21-ultra-camera-blurry/td-p/4495952

The camera worked fine until December 2021. I booked a doorstep repair and someone from wefix came out, plugged it into a diagnostics machine and said "no fault found, can't repair"

I then sent it to samsung direct and they also stated no fault found, returning it unrepaired.

I've reset the cache, camera data and obviously factory reset the phone several times due to the repair policy but no difference, the fault remains. 

Frustrated I contacted samsunguk via Instagram and they are basically saying "sorry, if our engineers say its not faulty, it's not faulty" and basically tough. They even had the cheek to suggest its user error and that for every photo you need to adjust the aspect ratio otherwise the photo may be blurry, this despite it being on the standard camera at 3:4 and it never having an issue until 9 months or so into ownership. I sent examples of the blurry pics in question aswell as links to the forums where others have had the same issue.

What's really galling is the multiple other examples of other people having the exact same issue, and it being fixed by samsung with a camera module replacement.

Does anyone have any thoughts about how I should proceed with this? The phone is under warranty and clearly has a fault with the camera that appears to be fairly common, but samsung are effectively saying "computer says no" and not willing to accept there is an issue and fix it.

It probably would have cost them less to just replace the camera module the first time then to pay for couriers to pick up the phone and return it it the second time round.

Any advice greatly appreciated 

24 REPLIES 24
Mad_HTZ
First Poster
Options
Galaxy S21 Series

Same here. Photos in 0,5 or 5 are fine, but with 1x zoom appear blurry. I tried all option, restart, update, remove app settings....But nothing works. I tried with other apps but not way. Same problem. It appears the focus is not working.

1X1X1x Portrait Mode1x Portrait Mode

0 Likes
EWD
First Poster
Options
Galaxy S21 Series

Same issue here. Chatted with Samsung, they said call x number. Called x number, they said call best buy. Calling best buy was useless. This is a hardware issue for sure. Calling Asurion. This is ridiculous, especially for the price point.

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DanielJohn
First Poster
Options
Galaxy S21 Series
I'm having the exact same.

Focus upclose fine but any distance. No good. Fine in 0.5 but that's it and the quality isn't great in 0.5.

Samsung ultra s20 5G
8,12,202220221006_123157_1000001097_1665055918.jpg20221006_123150_1000001095_1665055912.jpg20221006_123153_1000001096_1665055914.jpg
0 Likes
DanielJohn
First Poster
Options
Galaxy S21 Series
Tapping the screen works. Wow. Nothing else did. Annoying if I have to do this all the time though let's see.
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Brick1235
First Poster
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Galaxy S21 Series

i have exactly Samsung Galaxy S21 Ultra and have the exact problem. This is a relatively new phone and i bought this phone because of the camera. We need a fix for this.

0 Likes