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Original topic:

Sound and mic issues with s21 ultra

(Topic created on: 20-02-2022 03:18 AM)
Carlos1984
First Poster
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Galaxy S21 Series

Hi everyone, 

I love my s21 ultra but lately I been having issues with my phone when I watch videos or listen to music and The volume is turned up It sounds distorted almost like a blown speaker.  I have also been having problems with the mic.  So I play fortnite with my grandson and fortnite has a built-in  mic so I use that instead of a headset but lately it has awful feedback  and it has a loud continuous  beep. It sounds like when you bring two phones together when your on a phone call.  I don't know if this is a update issue. When ever I get this mic problem Of course it goes a way when I turn the mic off but I can also get it to stop sometimes by squeezing the phone near the camera. I hope this can be fix. I love this phone.

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Hi @Carlos1984  

 

I would suggest to use the diagnostic tool found in your Samsung Members app under the GetHelp section.

There's also a diagnostic test via launching the phone app and in the keyboard dial *#0*#

A Samsung Experience Store  / Samsung Service Centre or Samsung Doorstep Service if available in your Region will be able to assess your phone if necessary. 

I wish you all the best with this situation. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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