20-02-2022 03:18 AM
Hi everyone,
I love my s21 ultra but lately I been having issues with my phone when I watch videos or listen to music and The volume is turned up It sounds distorted almost like a blown speaker. I have also been having problems with the mic. So I play fortnite with my grandson and fortnite has a built-in mic so I use that instead of a headset but lately it has awful feedback and it has a loud continuous beep. It sounds like when you bring two phones together when your on a phone call. I don't know if this is a update issue. When ever I get this mic problem Of course it goes a way when I turn the mic off but I can also get it to stop sometimes by squeezing the phone near the camera. I hope this can be fix. I love this phone.
20-02-2022 05:59 AM
Hi @Carlos1984
I would suggest to use the diagnostic tool found in your Samsung Members app under the GetHelp section.
There's also a diagnostic test via launching the phone app and in the keyboard dial *#0*#
A Samsung Experience Store / Samsung Service Centre or Samsung Doorstep Service if available in your Region will be able to assess your phone if necessary.
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "