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Original topic:

Software update

(Topic created on: 12/05/21 12:22)
GalaxyAsh
Voyager
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Galaxy S21 Series
 It's finally here guys 🙌🏻 

S21 series software update - UK BTU. 
May 2021 patch.
 
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16 REPLIES 16
natalia1976
First Poster
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Galaxy S21 Series
hi , I'm having trouble with calling .I can here them but they can't hear me ?? any idea what the settings are at ? I'm so confused lol
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Mishal
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Galaxy S21 Series
I am still waiting🤔
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michael39
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Galaxy S21 Series
Out for the s1+ to
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GalaxyAsh
Voyager
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Galaxy S21 Series
The only thing that could be a problem relating to any settings is the mute button is selected on the call 😄 but I'm sure that isn't the problem here. Try a network reset. You won't lose any data.
Settings >> General Management >> Reset >> Reset Network Settings - follow any on screen steps, after it's done your phone should restart automatically, if it doesn't restart it manually.
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GalaxyAsh
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Galaxy S21 Series
If you're in the UK with any S21 series model you should have this update available now. The only reason you wouldn't is if your phone is on a contract, example pay monthly via a UK carrier EE, VOD etc.
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Mishal
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Galaxy S21 Series
I am on a contract with EE. but surprisingly phone is not locked. I think, as it was a preorder and delivered on the of launch, may be was directly from samsung so its not locked to EE. Still waiting on the update though
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GalaxyAsh
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Galaxy S21 Series
It's quite rare you would get a carrier locked Dual Sim smartphone. It will have EE's Carrier firmware that's all, EE are usually the faster of the 4 carriers to approve updates and this update is around 10-14 days later than usual after having a couple of problems. If you go to Settings >> About Phone >> Software Information and scroll down a little you'll see the section "service provider software version" and it will end with something like "EVR/EVR,EVR/EUX/EVR. UK "stock" CSC is BTU and occasionally XEU but personally I haven't seen that CSC since S10 series.
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GalaxyAsh
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Galaxy S21 Series
As far as I know UK S10 series is still on April update, but the May update will be here very soon, lots of models are already on May 2021 Patch now.
Mishal
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Galaxy S21 Series
Oh ok. When i had my S10 from EE, it was carrier locked and had to get it unlocked after 6 months to use with other networks. This is my service provider software version

Screenshot_20210512-121406_Settings_25694.jpg

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