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Software update

(Topic created on: 12-05-2021 11:46 AM)
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GalaxyAsh
Voyager
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 It's finally here guys 🙌🏻 

S21 series software update - UK BTU. 
May 2021 patch.
 
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16 REPLIES 16
natalia1976
First Poster
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hi , I'm having trouble with calling .I can here them but they can't hear me ?? any idea what the settings are at ? I'm so confused lol
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Mishal
Pathfinder
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I am still waiting🤔
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michael39
Navigator
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Out for the s1+ to
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GalaxyAsh
Voyager
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The only thing that could be a problem relating to any settings is the mute button is selected on the call 😄 but I'm sure that isn't the problem here. Try a network reset. You won't lose any data.
Settings >> General Management >> Reset >> Reset Network Settings - follow any on screen steps, after it's done your phone should restart automatically, if it doesn't restart it manually.
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GalaxyAsh
Voyager
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If you're in the UK with any S21 series model you should have this update available now. The only reason you wouldn't is if your phone is on a contract, example pay monthly via a UK carrier EE, VOD etc.
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Mishal
Pathfinder
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I am on a contract with EE. but surprisingly phone is not locked. I think, as it was a preorder and delivered on the of launch, may be was directly from samsung so its not locked to EE. Still waiting on the update though
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GalaxyAsh
Voyager
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It's quite rare you would get a carrier locked Dual Sim smartphone. It will have EE's Carrier firmware that's all, EE are usually the faster of the 4 carriers to approve updates and this update is around 10-14 days later than usual after having a couple of problems. If you go to Settings >> About Phone >> Software Information and scroll down a little you'll see the section "service provider software version" and it will end with something like "EVR/EVR,EVR/EUX/EVR. UK "stock" CSC is BTU and occasionally XEU but personally I haven't seen that CSC since S10 series.
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GalaxyAsh
Voyager
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As far as I know UK S10 series is still on April update, but the May update will be here very soon, lots of models are already on May 2021 Patch now.
Mishal
Pathfinder
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Oh ok. When i had my S10 from EE, it was carrier locked and had to get it unlocked after 6 months to use with other networks. This is my service provider software version

Screenshot_20210512-121406_Settings_25694.jpg

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