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Original topic:

Software update killed my fingerprint sensor

(Topic created on: 23-02-2021 05:28 PM)
fargo1911
First Poster
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Galaxy S21 Series

Before the latest Samsung 21 update the fingerprint sensor was working perfectly. Now it is not working.

Tried: delete old fingerprints, soft reset, did a test using  *#0*#, error message.

 

Same issue as in this video: https://youtu.be/4Mp8ECNUpgQ from this post: https://eu.community.samsung.com/t5/galaxy-s21-series/s21-ultra-exynos-2100-has-a-terrible-fingerpri...

 

Non of these "solutions" works: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

 

I am almost certain this is a software error rather than a hardware flaw.

 

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3 REPLIES 3
Fiona26
Troubleshooter
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Galaxy S21 Series
My mum's a70 had the same problem after an update, she had to use a pin instead for a while. Don't know what she did but it just working again after a while. It's not the same hers is an optical finger scanner.
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fargo1911
First Poster
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Galaxy S21 Series

I called customer service and they will replace the phone. I still doubt it is a hardware flaw. Will update here.

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Deepzam
Journeyman
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Galaxy S21 Series

Hi Fargo, i am having same problem and same results in *#0*#, did u get any support or got ur issue solved? I am so p****d off at Samsung's deceiving attitude, is there a way we can sue Samsung?

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