Software update killed my fingerprint sensor

[fargo1911]

Before the latest Samsung 21 update the fingerprint sensor was working perfectly. Now it is not working.

Tried: delete old fingerprints, soft reset, did a test using  *#0*#, error message.

Same issue as in this video: https://youtu.be/4Mp8ECNUpgQ from this post: https://eu.community.samsung.com/t5/galaxy-s21-series/s21-ultra-exynos-2100-has-a-terrible-fingerpri...

Non of these "solutions" works: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

I am almost certain this is a software error rather than a hardware flaw.

[Fiona26]

My mum's a70 had the same problem after an update, she had to use a pin instead for a while. Don't know what she did but it just working again after a while. It's not the same hers is an optical finger scanner.

[fargo1911]

I called customer service and they will replace the phone. I still doubt it is a hardware flaw. Will update here.

[Deepzam]

Hi Fargo, i am having same problem and same results in *#0*#, did u get any support or got ur issue solved? I am so p****d off at Samsung's deceiving attitude, is there a way we can sue Samsung?