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Original topic:

Sim

(Topic created on: 11-08-2023 07:50 PM)
117 Views
enajnollid
First Poster
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Hi, please could anyone help? I have just purchased a Samsung s21 second hand from a friend. When I am inserting my sim card it isn't connecting and on the sim management it still says my friends number and not mine. Thank you 
3 REPLIES 3
Glenntech
Samsung Members Star ★
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Has the phone been factory reset?
If not then your friend will need to do this.
A factory reset will remove information and account data such as this
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jax57
Journeyman
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I think it hasn't been unlocked yet. So you can get a unlock code.
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Or to add to the above he may have an esim on the device that needs deleting
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