I just gave them another call, as no one followed up with me.
They are now experiencing high volume of calls... who could guess why?
Lady told me that they still checking and as per the records she can see - item has been shipped.
My support case still hasn't been updated and she put additional notes there to chase for a response
Let's see how it goes
Great Samsung Community Germany people report shipping and delivery tomorrow at the moment only S21 Ultra 😡