Would it be fair for people to receive their pre-order in mid February? As this is what will happen if Samsung will only start shipping last day.
They do a right thing ensuring that people will get their pre-orders not later than expected.
You need to take a look on Russia. While they have 4th of February as official date - there is no problem to buy the phone early, including in person in the shop
Samsung Support via Phone has stated nothing to worry about with DPD not having the correct reference number as it is not with them yet. She stated that I will get a notification in 2-3 Days from DPD to state they have received my order and when I can expect it. She stated that it will be sent probably on the 28th. She stated she can't guarantee that it will be delivered early and it will be down to DPD.
That's interesting that we are getting such a contradicting answers.
What is confusing for me as a customer - email is written in plain English and it states "Shipped" and "Next Day Delivery".
It is a very poor customer service to say that it doesn't mean anything.
Yes I agree - very confusing. TBH people like us that use these forums are usually the most eager. And as you say - if an email says the device is shipped you would expect it within a few days - one to get to DPD and then one to get to customer.
We can be sure at least that we will at least get them at the latest next Friday - so only a week.