14-08-2023 08:11 PM in
I have a Samsung account that was registered with a now obsolete email address. I cannot remember the password for that account. I want to back up my phone as protection against loss or theft so that I can restore my data if I need to. I cannot change to a new email without logging in to my old account which is not possible for the above reasons. What is the way out?
Can I just register a new account with the current email address and use that for back up?
14-08-2023 08:48 PM in
Are you logged into your original Samsung Account on your phone? If yes, the you can update the email id in the account.
Otherwise, you may have to create a new account and add it on your Samsung Phone. Note that if you change account on your phone you will loose any data that was synced with your Samsung Account.
You can use a new account to backup/restore, register phone, etc.
14-08-2023 08:48 PM - last edited 14-08-2023 08:51 PM
Hi @JohnWF Try changing the email on your phone if logged into the account as has been mentioned. Go to settings, tap on profile at the top of screen-Profile Information. Go to Account ID-email-change your email, follow the instructions.
If still problems think firstly best to contact Accounts Team on 0800 995 1079.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .