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Original topic:

Secure folder

(Topic created on: 17-01-2022 07:28 PM)
Joanne5
Student
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Galaxy S21 Series
Anyone know why I can't add photos to secure folder since update. Was working fine before 
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8 REPLIES 8
B1u
Apprentice
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Galaxy S21 Series
I am having the same issue, note 20 ultra 5G. Tried moving from gallery and also through the add files within the secure folder itself. Just keeps coming up and saying items couldn't be moved.
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Joanne5
Student
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Galaxy S21 Series
Hi yes I'm getting the same message. So annoying. Dunno how to fix it
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B1u
Apprentice
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Galaxy S21 Series
Think I just found a work around. From the gallery select the photos you want to move, but rather than move/copy to the secure folder, click share, and can't select the secure folder from there. It worked for me just.
Not a solution but it works for now.
Joanne5
Student
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Galaxy S21 Series
Great, that works! Just need to them delete from your gallery if you don't want pics to show there still
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B1u
Apprentice
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Galaxy S21 Series
Yes, I am having to share them and then manually delete from gallery. Hopefully they will fix it soon but until then at least can transfer them.
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Joanne5
Student
Options
Galaxy S21 Series
Yeah same. Least its an option. Thank you for sharing!
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Joanne5 @B1u: Are you only encountering this issue while attempting to move images from your Gallery to the Secure Folder, or are other file types affected as well? As a basic troubleshooting step, can you try pressing the Volume Down and Side Keys together until the the S21 restarts to address any temporary software issues? If the problem persists, please submit an Error Report so our experts take take a look at this in closer detail. To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app. 

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Joanne5
Student
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Galaxy S21 Series
Hi, yes it's photos and videos I'm having problems with. I'll prepare error report
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