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Screen blank when on call

(Topic created on: 10-06-2021 08:53 AM)
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NX1977
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Hi

When I am on a call initially if I remove the phone from my ear, the screen will wake up and show the call screen.

However after a few minutes on a call the screen won't wake up again. If you press the lock button, it locks, then a 2nd press it's locked and illuminated as normal.

Getting a pain on calls where you need to be able to press numbers (voicemail) or when wanting to end a call.

I have the May security update software version & S21 256gb
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