Samsung Trade in - returns bag

[ChrisBenq]

Hi All,

I received my phone at the beginning of February and I'm still waiting for Samsung recycle to send me a returns package. Is anyone else experiencing the same issue? Had another email/text message advising me to return my old device or I'll have to pay the discount that I got on my S21 Ultra. As mentioned above who else is experiencing this? 

[sudheerk]

I am in the similar situation until last week, some how I received my trade-in pack last week and sent them. the best thing you can do is call them or mail them so they can send you details over the mail.

[leehowells]

i am in exactly the same situation, feel like banging my head against the wall, i emailed the samsung shop and they told me to call 0333-207-9676 but that number is not open due to covid so they advise to use chat on website, i tried the chat and they told me to call the number!!!!!  all i want to do is return my old phone i don't even want the free postage im happy to pay that myself just want the documents emailed to me so they know i have returned it and let me know the address and i will send it back at my cost, had an email today to say i have 3 days to return my old phone or they would take money out of my account!!!, if they know there is a problem why do they still send these type of emails, hoping someone can help as it obviously isn't just me its happening to.

[leehowells]

unfortunately if you call that number it says due to covid you need to contact via website, when you email me them they tell you to call the number : )

[brettz]

i waited 4 weeks for my recycle pack once. check emails from samsung recycle usually has link at bottom of email saying not received pack click on link to request another

[leehowells]

tried using that link twice and still no pack after 3 weeks i think samsung shouldn't be sending emails threatening to take your funds for not returning your device when they know many people are still waiting for a pack

[brettz]

no they shouldn't ,hope u get it sorted

[MarekTheInfinite]

Got my ultra on February 13, took two weeks to get my pack. I gave up in the end and used UPS as I HATE and don't trust Royal Mail in the slightest

[Members_92Z3MEA]

got a text on 11th Feb saying I should receive returns pack within 7 days  called on the 20th and requested another still no returns pack

[leehowells]

i got my pack friday over 4 weeks waiting for it, then saturday got another pack!