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Samsung s21fe

(Topic created on: 24-12-2022 06:42 AM)
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glen94
First Poster

‎24-12-2022 12:19 AM

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My Samsung S21 battery has swollen should Samsung have to replace this for free
4 REPLIES 4
kann22
Student

‎24-12-2022 02:24 AM

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Try use the phone until the battery is completely dead and put it on charge with a normal charger
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BandOfBrothers
Samsung Members Star ★★

‎24-12-2022 05:37 AM

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Hi @glen94 

If the battery has swollen then I'd suggest to power it down and don't put it on charge. 

Samsung take instances like this very seriously so please visit a Samsung Service Centre or Samsung Experience Store or contact Samsung Support for your region ASAP so they can arrange to assess the phone and advise accordingly. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

KevP79
Voyager

‎24-12-2022 06:42 AM - last edited ‎24-12-2022 06:42 AM

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When the battery gives up and explodes it's a really nasty / dangerous event, swelling is the first stage of this (unstable components), I would definitely not feed it any more juice/electricity.

I hope you get it sorted, follow @BandOfBrothers advice and contact support

All the best
keith30
Maestro

‎24-12-2022 08:06 AM

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What ever you do, don't keep charging it up. You need to have the battery replaced and you'll probably have to pay for it I'm afraid.
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