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Original topic:

Samsung s21

(Topic created on: 17-10-2021 04:03 PM)
Heshe
First Poster
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Galaxy S21 Series
I can not make out going calls or text does anyone know how to fix this
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5 REPLIES 5
oscar420
First Poster
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Galaxy S21 Series
Contact your network provider
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Ventor
Samsung Maker ★
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Galaxy S21 Series

@Heshe Hello, try to remove the SIM card and try it in another device. If the problem is found in your phone: 1.Go to Help / Diagnosis / Mobile network and check. 2.Restart the phone in safe mode and check if the problem persists. If the problem disappears - uninstall the last installed applications. 3. Try Reset network settings: it is located in General administration / reset.
You may have to Factory Reset the device as it is a serious problem. Please backup and reset your phone, but don't reset the backup. Install everything from scratch.

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Jay217
Pioneer
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Galaxy S21 Series
Dial *#06# to see if your phone has dropped the IMEIs (or go to settings - about device). If it has then you'll need to take it to a Samsung repair centre for the board to be replaced. If you can use SIM 2 slot but not SIM 1 slot then your device may have been accidentally/intentionally blocked by the network. Try a different SIM in case yours has gone faulty, or try another network in case the network is having issues. Hope this helps!
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Jay217
Pioneer
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Galaxy S21 Series
Restart your phone and hold volume down. When your device is in safe mode then try make a call then. If that works then its an app you have installed that's causing the issue
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Heshe: To troubleshoot the issue please open the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Barring > Voice Call, and make sure that all options here are toggled off, especially  'All Outgoing Calls'.. Now, head to Settings > Connections > Flight Mode, and toggle this off if it is enabled. If the issue persists, please remove your SIM, give the gold contacts a rub, and put it back to see if this helps. If the issue is only affecting certain contacts, please open the Contacts app, select an affected contact, tap the 3 dots in the top right, and select Unblock Contact, if applicable. I also recommend reaching out to your network provider to see if there are any restrictions on your account, or to the service in your current area. If you're on a Pay As You Go contract, you should also double check to make sure that you have sufficient credit to make calls/send texts. 

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