Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung s21 ultra that i bought recently stuck on the 1 may 2021 update

(Topic created on: 15-12-2021 12:27 PM)
Anacristinaa
Apprentice
Options
Galaxy S21 Series
So trying to install android 12 update and it doesnt show up saying no new updates available and looking closer it says its on the 1st of may security update, how can i fix this?
0 Likes
9 REPLIES 9
xSteveuk
Maestro
Options
Galaxy S21 Series
Hi
Try going settings
Biometrics and security
Google play system update
And see if will update
0 Likes
Pugs1957
Samsung Maker ★
Options
Galaxy S21 Series

Please go to Settings> about phone> software information and advise your Baseband Version and Service Provider software version. Thanks

0 Likes
Anacristinaa
Apprentice
Options
Galaxy S21 Series
What do you mean by advise?
0 Likes
Anacristinaa
Apprentice
Options
Galaxy S21 Series
Sadly it didnt work
0 Likes
Pugs1957
Samsung Maker ★
Options
Galaxy S21 Series
Just tell me what the values are please also, who is your carrier? Thanks
0 Likes
Anacristinaa
Apprentice
Options
Galaxy S21 Series
My carrier is Sure mobile and the values. Baseband G998BXXU3AUDA. Service provider SAOMC_SM-G998B_OXM_BTU_RR_0011BTU/BTU,BTU/EUX/LUX
0 Likes
PavMar
Apprentice
Options
Galaxy S21 Series
@Anacristinaa any good news?? I have the same issue on my Galaxy Note 20 ultra
0 Likes
Anacristinaa
Apprentice
Options
Galaxy S21 Series
Nope still like this
0 Likes
ironass
Big Cheese
Options
Galaxy S21 Series

Your CSC code...

"G998B_OXM_BTU_RR_0011BTU/BTU,BTU/EUX/LUX"

Shows OXM = non regional (to be expected)

BTU = Samsung stock U.K. non-carrier branded

EUX = European non country specific

LUX = Luxembourg stock Samsung non-carrier branded, country specific. Very strange.

 

Normally, I would expect say, OXM and either BTU or LUX., depending on your SIM. This CSC code configuration would appear to be preventing your device from receiving updates.

 

Try the following steps...

  1. Turn off Wi-Fi.
  2. Remove SIM.
  3. Power Off (not reboot).
  4. Insert SIM.
  5. Power On.

If the above does not solve your issue, you will need to refer it to a Samsung Service centre.



-----------------------------------------------------------------
My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
0 Likes