Samsung s21 ultra that i bought recently stuck on the 1 may 2021 update

[Anacristinaa]

So trying to install android 12 update and it doesnt show up saying no new updates available and looking closer it says its on the 1st of may security update, how can i fix this?

[xSteveuk]

Hi
Try going settings
Biometrics and security
Google play system update
And see if will update

[Pugs1957]

Please go to Settings> about phone> software information and advise your Baseband Version and Service Provider software version. Thanks

[Anacristinaa]

What do you mean by advise?

[Anacristinaa]

Sadly it didnt work

[Pugs1957]

Just tell me what the values are please also, who is your carrier? Thanks

[Anacristinaa]

My carrier is Sure mobile and the values. Baseband G998BXXU3AUDA. Service provider SAOMC_SM-G998B_OXM_BTU_RR_0011BTU/BTU,BTU/EUX/LUX

[PavMar]

@Anacristinaa any good news?? I have the same issue on my Galaxy Note 20 ultra

[Anacristinaa]

Nope still like this

[ironass]

Your CSC code...

"G998B_OXM_BTU_RR_0011BTU/BTU,BTU/EUX/LUX"

Shows OXM = non regional (to be expected)

BTU = Samsung stock U.K. non-carrier branded

EUX = European non country specific

LUX = Luxembourg stock Samsung non-carrier branded, country specific. Very strange.

Normally, I would expect say, OXM and either BTU or LUX., depending on your SIM. This CSC code configuration would appear to be preventing your device from receiving updates.

Try the following steps...

1. Turn off Wi-Fi.
2. Remove SIM.
3. Power Off (not reboot).
4. Insert SIM.
5. Power On.

If the above does not solve your issue, you will need to refer it to a Samsung Service centre.