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Original topic:

Samsung S21 ultra Face ID and Touch ID is very slow

(Topic created on: 14-03-2021 08:39 PM)
umairnow
Apprentice
Options
Galaxy S21 Series

I have noticed that Face Id unlock is too slow or sometimes never recognise my face to unlock. While touch id is also problematic and asks to press harder each time. I have never faced this issue in my S10 phone. How can I fix this. Any help would be highly appreciated.

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5 REPLIES 5
Solution
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@umairnow: If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face. Be careful not to forget your pattern, PIN, or password. Consider the following when using face recognition:
• Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup
• Ensure that you are in a well-lit area and that the camera lens is clean
• Ensure your image is not blurry for better match results

If it still isn't working properly, please head to Settings > Biometrics and Security > Face Recognition > Remove Face Data > Remove, then re-scan your face. To enhance the feature, select Add Alternative Look and add an alternative image. 

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lemontop
Explorer
Options
Galaxy S21 Series
Totally agree with you. The face unlock and fingerprint was faster on my S10 plus.
umairnow
Apprentice
Options
Galaxy S21 Series

I have removed and added new FaceID and also have added new look. I have added 4 Touch IDs but It always asks to press harder

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grilo67
Navigator
Options
Galaxy S21 Series

On settings - Display,  there is an option to increase touch sensitivity. Try activating this!

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Joeeye
Hotshot
Options
Galaxy S21 Series
This FP scanner is the fastest and best FP I've used on any phone. Accuracy is best by far. Face ID like most single cam setups I find very hit n miss.

I've got all 4 fingerprint setup for 4 individual digits. Each one work almost flawlessly in any orientation so I've been impressed with it. All my previous on screen FP phones haven't come close (Mate20Pro, P30 Pro, Note10+5G, S20Ultra).
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