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Original topic:

SAMSUNG S21 GREEN LINES

(Topic created on: 02-06-2023 05:28 AM)
XavieraN
First Poster
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I'm just put my phone on the table, the green lines got appear suddenly, What happen to this???

My phone just 2 days after the warranty. This is too ridiculous. 

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hello @XavieraN 

I'm sorry to hear your phone has developed an issue. 😔 

One troubleshooting step you could try is to launch your phone app and type in *#0*# which will bring up a number of tests.

The options you need to try is to cycle through the colour panels a few time's to see if that helps.

If it does not help then there is possibly a hardware issue from the ribbon that connects the display panel to the phone's internal board and or the display panel has failed.

I assume the phone hasn't had an accidental bump or water ingress. 

This will need an authorised Samsung engineer to replace the connection and or possibly display panel.

Samsung apply a limited 2 year Manufacturers Warranty.

If your phone has gone past 24 months then you can still ask a Samsung Service Centre to assess the phone and provide a costing.

Also look at any other possible insurance policies such as Home Contents Insurance or some Bank Accounts provide cover as a perk of the Account. 

Using a Samsung Service Centre will mean your phone is looked after , oem parts are used and any IP rating intergity is maintained and the work guaranteed. 

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Dannyboii
Navigator
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This happened to mine. It needs replacing I don't think there's anything you can do
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