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Original topic:

Samsung promotions

(Topic created on: 16-03-2021 03:05 PM)
Shak44
First Poster
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Galaxy S21 Series
Guys be careful about Samsung promotions,I have a very bad experience with Samsung. I Pre order Samsung s21 ultra with promotion earbuds Pro and tag. But after five weeks they sent  me cheap earbuds live, by mistake I open the box and realised that these buds are wrong one.Now they are not accepting back and not accepting their fault that they didn't check any information like IME no and purchase details. I'm really upset this phone is not worth alone without that promotion. Paying big bill each month. Learned a lesson no interest in Samsung promotions any more. 
 
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12 REPLIES 12
tinglish
Troubleshooter
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Galaxy S21 Series
you really shouldn't buy a phone based on the promotions,the promotions are a nice little bonus.
yes it's unfortunate that you were sent the wrong buds but didn't you not look at the box before you opened it,clearly says "buds live" on the box.
I will always use Samsung promotions because regardless of what I get and how long it takes its FREE 👍
danmidd
Voyager
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Galaxy S21 Series
I look at the phone and how much the contract will cost me before I see what I'm getting for free , the phone and it's function are more important as that's what I use daily then if I get some thing free it's a bonus
tinglish
Troubleshooter
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Galaxy S21 Series
exactly dan
Shak44
First Poster
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Galaxy S21 Series
it seems like you guys work for Samsung
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Pugs1957
Samsung Maker ★
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Galaxy S21 Series

So return your phone and buds and get nothing! If something is free, be grateful. I believe Samsung ran out of Buds Pro stock so they can't magic something they don't have.

smiley
Helping Hand
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Galaxy S21 Series

@Shak44 it seems that you quite probably missed the 'pre-order' date.   If you purchased your S21 ultra phone before 29th January and before public launch then you would most likely have received the Buds PRO.   

If you purchased between 29th January and 25th February then you would have received the Buds LIVE.

If you purchased the S21 or S21+ then it was always the buds live. 

It seems to me that you may not have read the terms and conditions.   What date did you actually place your order ? 

I am also assuming that you did NOT place it directly with Samsung, as those of us that did order direct from Samsung, had the buds and tag supplied straight away.  It was only the order with carriers and external from Samsung that had to claim and wait 45 days. 

 

There is a lesson to learn.  Make sure you always read the small print. 

Smiley 

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SAMSUNG S21 ULTRA 512GB SM-G998B/DS
Samsung One UI 4.0 / Android 12

Samsung Watch 3 45mm SM-R840 in Black
Samsung Galaxy Buds Pro SM-R190 in Black
tinglish
Troubleshooter
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Galaxy S21 Series
it seems like you moan about free stuff 🤷
danmidd
Voyager
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Galaxy S21 Series
ha ha I wish , then I might get more money and free stuff
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lee815
Navigator
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Galaxy S21 Series

I ordered the ultra 512 in navy on the 21st of Feb & the promotion was for Buds pro. Not had either yet lol.

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