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Samsung music

(Topic created on: 08-01-2022 11:11 PM)
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Wayne79
First Poster

‎08-01-2022 04:10 PM

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After upgrading to s21 my music albums wont play it just says failed to play track, anyone got any idea's why this is?
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2 REPLIES 2
xSteveuk
Mastermind

‎08-01-2022 08:00 PM - last edited ‎08-01-2022 08:00 PM

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Hi,
This page maybe helpful

What to do when Unable to play specific files?

https://www.samsung.com/africa_en/support/tv-audio-video/what-to-do-when-unable-to-play-specific-fil...
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Pugs1957
Samsung Members Star ★

‎08-01-2022 11:11 PM

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Older music files were wma files that are no longer supported. They will need to be converted. I have read they can just be renamed .mp3. Try 1 file and if it works you can do a batch change to rename all. This is best done on a PC.