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Original topic:

Samsung music

(Topic created on: 29-03-2021 06:59 PM)
x-kid
Apprentice
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Galaxy S21 Series
Hi,

I've recently upgraded my phone to the S21. Since doing so, i can't get the sumsung music app to work properly. It will play songs from "recently added" & "most played" but, if i pick an album and/or track, the app just skips through the whole album and says, failed to play track. Does anyone know how to solve this issue. 
Thanks.
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7 REPLIES 7
Joeeye
Hotshot
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Galaxy S21 Series
If the songs you are trying to play are WMA, you will need to convert them to mp3 or m4a. Alternatively you can use another player to play them such as VLC.
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x-kid
Apprentice
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Galaxy S21 Series
Thanks for the reply, i will check what the songs are, I'm not very techy but i know they played on my S10. I only seem to have had the problem since swapping phones.
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Joeeye
Hotshot
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Galaxy S21 Series
Yes, it seems Samsung dropped WMA support in the latest Samsung Music app.
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x-kid
Apprentice
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Galaxy S21 Series
Ohh well that was helpful of them!
Any idea how i can convert all my music? As there is a lot on the phone...
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Joeeye
Hotshot
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Galaxy S21 Series
Download an audio converter from the Google Play Store or if you have a PC it may be easier to convert them all from there.
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x-kid
Apprentice
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Galaxy S21 Series
Thanks for all your help, I'll download a converter and see if it can do the whole lot
lemontop
Explorer
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Galaxy S21 Series
I've got the same problem. I've downloaded 'Format Factory' on my pc. It changes anything into anything. Works like a charm.
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