Basically Samsung think that camera issues are down to user's error. The lenses were all clear - it's just that the photo quality is that bad! I particuarly love that they cannot see the obvious issue but then say the lense looks dirty... 🙃
Below is a recent video that to me shows 2 out of 4 of the lenses to be wastes of space really:
It's not the hardware as using the 0.6x for macro photos seems fine and focused.
What I really don't like is Samsung putting all the error reports down to stupid users - which the above implies to me.
Have to disagree with you as clearly Samsung have a longgg way to catch up with Apple when it comes to taking videos. Samsung video are stone age compared to Apple. 😞