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Original topic:

s21fe5g dual sim not activated

(Topic created on: 09-06-2022 09:27 AM)
suhasssane
First Poster
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Galaxy S21 Series

i have baught a S21 FE with dual sim. It has provision for inserting two sims but second sim cannot be activated. also the phone has only one IMEI no. literature that came with phone says the dual sim will be activated after software update. where is this software update availabe?

 

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5 REPLIES 5
Pugs1957
Samsung Maker ★
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Galaxy S21 Series

Where did you buy this phone? It should have 2 IMEI numbers.

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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@suhasssane: For clarity, did you head to Settings > About Phone to check the IMEI numbers? The S21 FE 5G should allow for a physical nano-SIM or eSIM as the second SIM option, so I'm not sure why you're encountering this issue, but you may wish to try heading to Settings > Software Update > Download and Install, to see if this helps. If the phone continues to display a single IMEI number, and if the problem persists, then I recommend reaching out to the retailer/seller to discuss your options regarding a refund or replacement. 

suhasssane
First Poster
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Galaxy S21 Series

the phone was baught in USA . it has only one IMEI no

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Pugs1957
Samsung Maker ★
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Galaxy S21 Series
Thanks for your reply. US phones only have one sim so that clears up that mystery.
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ABCDesi
First Poster
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Galaxy S21 Series

Actually it does not solve the problem. Samsung confirmed that the s21FE sold in the USA would definitely have Dual Sim. However once it was launched, they said it would need a software update to activate it. Till now we are still waiting for this software update. This is very bad practice by Samsung. I can see a class action lawsuit for false advertising coming if they don't get this update out soon.

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