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Original topic:

S21 Ultra

(Topic created on: 04-09-2021 10:16 PM)
Yardie
First Poster
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Galaxy S21 Series
I forum I was on zoom 30 mins and my s21ultra overheat and shut down what is the reason 
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4 REPLIES 4
Mitzzz999
Hotshot
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Galaxy S21 Series
Possibly too many apps running in the background. Use and set up device care in settings. Make sure you're closing apps properly that are not needed otherwise your phone is over working.
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BandOfBrothers
Superuser II
Superuser II
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Galaxy S21 Series

Using the camera does use alot of resource on the phone @Yardie but it should only shut down if the phone then has a pop up saying the phone is over heating.

Hopefully this is a glitch that won't resurface.

You could clear the phone's System Cache Files anyway.

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ 


Current Phone > Samsung Z Fold³ 5G.

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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Yardie: Further to he advice offered above, I'd also recommend checking the Google Play Store for any updates for the Zoom app that might address this issue. If you continue to experience overheating problems, please follow the link below for some additional troubleshooting steps. 

Is there something wrong with my Samsung mobile device if it often gets hot? | Samsung UK

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Yardie
First Poster
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Galaxy S21 Series
Guys thank you all brilliant advice I contacted Samsung customer service help and a lovely person help I uninstall zoom and reinstalled things seems fine blessings 🙌