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Original topic:

S21 ultra

(Topic created on: 25-12-2021 11:45 AM)
Members_jDYY3Sa
First Poster
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Galaxy S21 Series

Everything works perfectly  except fingerprints , face recognition and trusted place. I have tried ad infinitum to find solutions on YouTube etc but nothing works. Can anyone help?

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2 REPLIES 2
xSteveuk
Maestro
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Galaxy S21 Series
Hi,
When on the samsung members page
Click on the get help button
And run a diagnostic test
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Members_jDYY3Sa: What happens when you attempt to register your face and fingerprints via Settings > Biometrics and Security? Have you added a secure lock type in Settings > Lock Screen > Screen Lock Type, and toggled on the Face and Fingerprint options from there? For Trusted Places, have you tried enabling Location by swiping from the top of the screen to the bottom and selecting it from the Quick Panel? 

In the meantime, can you try taking a look at the links below and following the steps provided to see if you have any more success? 

Use Facial recognition security on your Galaxy phone (samsung.com)

Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)

What is Smart Lock and how do I use it? | Samsung UK

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