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Original topic:

S21 Ultra YouTube Crash, WhatsApp crash

(Topic created on: 25/02/21 16:33)
pradeepvoolla
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Galaxy S21 Series
Do any one having issue with youtube ?

My app is crashing continuously from yesterday, dont know what's wrong.

Can't change profile pic in WhatsApp as well it is crashing..
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11 REPLIES 11
peterriley3
Explorer
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Galaxy S21 Series
If apps are continuously crashing, there could be an issue with storage on your phone, have you tried clearing up some RAM?
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pradeepvoolla
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Galaxy S21 Series
I got the 16gb ram and 512gb stotage, i don't think that is the probkem. anyway i tried it as well
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peterriley3
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Galaxy S21 Series
If that didn't help,

Perhaps another application is inflicting with these ones and causing the apps to crash. Have you checked to what applications are running in the background and stopped any that don't need to be run?

Applications that you may have downloaded may also be causing this issue, as there may be a virus on your phone. You can scan for this by going to

Settings > Biometrics and Security > Google Play Protect

Otherwise there may be an issue with the applications themselves (possibly support issues).

Hope this helps,
Peter
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AndrewL
Moderator
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Galaxy S21 Series

@pradeepvoolla: Can you try heading to Settings > Apps > YouTube > Storage > Clear Cache/Clear Data, then restart the phone to see if this helps. I'd also recommend heading to the Google Play Store > Tap the 3 lines in the top left > My Apps & Games > Updates, to see if any updates are available for YouTube that might address this issue. Apply the steps above to Whatsapp, and let me know how you get on. 


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pradeepvoolla
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Galaxy S21 Series
sure, thank you will try these steps
pradeepvoolla
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Galaxy S21 Series
will definitely try these steps, thank you for you help
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MDaiana
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Galaxy S21 Series
I have the same problem with YouTube on S21 standard version. The video stops out of nowhere and when I click play it's starting from beginning. Lots of "something went wrong" and so on. And all of them started yesterday like you said..
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pradeepvoolla
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Galaxy S21 Series
its very frustrating, today i will contact the youtube people and see what wrong with it..
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MDaiana
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Galaxy S21 Series
Just let us know if you can get any response from them!
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