S21 Ultra UHQ Upscaler

[LiamBrown]

Hi everyone, looking for some help.

I have been looking through the sound settings on my S21 Ultra and although I am actually quite impressed with the sound I have noticed that the option for the UHQ upscaler is greyed out and I can't see how to turn it on. Through searching I have found that popular opinion seems to be it only becomes active when headphones are connected, is this the case? If so, is this option not possible with a Bluetooth connection, ie for the Buds Pro?

[DaftPunk]

I am almost sure that the UHQ will only be enabled when your s21 series is connected to the Headphones. I am waiting for the arrival of my Pro Buds.

[_Jonno]

only works with hardwire connection so wired headphones via headphone adapter

[LiamBrown]

OK thanks, I did wonder if that was the reason. have you tried it? does it make much difference?

[_Jonno]

makes a very slight difference to the sound but not much just makes it slightly clearer and kind of levels out the sound

[bingo80]

I'm severely disappointed with this. the pro buds are the thing that sold me on the s21 ultra. they are designed to work apparently flawlessly with the phone but they do not. I have had 3 sets sent and 2 returned due to connectivity problems 1 case only had 1 bud in it. yes they fixed that problem but they get fuzzy and the sound jumps around. it's the best way I can explain it. they are an upgrade from what I had but not 230 quid better.

[Members_kqlM9ys]

I have a S21 5G and there is no port/socket for headphones. I'm sure headphones with  USB C connection are available. 

I have Galaxy Buds Live (which sound great), but the UHQ Upscaler Slide is still grayed out. 

I would find it a useful tool as I often listen to digital recordings of old cassettes.

[Members_c6KX6hj]

Don't work my beats solo wireless headphones 

[Frederica1]

I've got the s20 5G (found this thread when trying to work out why my UHQ upscaler was grayed out) my s20 came with a pair of wired headphones that are USB C. Just plugged them in and UHQ no longer grayed out but is with all my wireless headphones.

Im surprised the s21 didn't come with wired headphones but pretty sure you can find them on ebay.

I've also tired 2 different USB C DAC adapters/dongles but neither worked very well. Still trying to find a somewhat decent one

I did find this article comparing USB C headphones and DAC/external dongle, if your after sound quality might be worth looking into

Is a USB-C dongle better than USB-C headphones? 

[jennlw1211]

I have a pair of USB C headphones plugged in and the UHQ Upscaler is still greyed out and will not let me turn it on. Anyone have a solution for this?