S21 Ultra Signal Issues

[Anonymous User]

Recently bought S21 Ultra direct from Samsung.

It's ability to pick up a mobile signal is shockingly bad. Areas I used to get 4g on Huawei P30 Pro, now I'm lucky to get a poor H+ if that.

I've changed no end of settings with Vodafone's help to no avail. 

I've wiped partition cache.

All updates downloaded.

Samsung Customer Service are about as useful as a chocolate tea cup, saying that I have to return the device for replacement but because it is a customised colour/memory, no device for up to 2 months. (not happening).

Any ideas lovely people?

[sufisticdesignz]

Ah okay. Well, it seems like we'll have to request a deprovisioning and reprovisioning of the sim.

Samsung really has to look in to this issue.

[Anonymous User]

Thank you

Sadly Samsung Customer Service is nothing short of DREADFUL.

I'm talking to Vodafone at length. Have done a SIM card change recently (I e. had a new SIM card inserted).

In my local areas, according to VF Network Coverage Checker, I should be getting good indoor and outdoor on 2g, 3g and 4g across the board (no 5g here) yet it if wasn't for WiFi calling, I would be screwed.

[Anonymous User]

I also note NO COMMENTS at all from Samsung staff in here

[sufisticdesignz]

It's a shame really. Samsung really need to look in to this. I myself have relied on Wifi Calling too.

[Anonymous User]

Chargeback on the way through Visa.

Court Summons being issued next week.

Samsung need to up their game and support customers / provide better quality products

[Ryannnn]

@Anonymous User, court summons? Are you taking legal measures in response to all this? 

[Melissa76]

I agree. This is the worse phone ever! I have discouraged 11 people from buying anything samsung. I have never had such horrible signal on any other phone brand.  Not having any signal in an emergency situation gives me so much anger! I will never buy anything from samsuck again!

[Anonymous User]

UPDATE

On Friday Samsung pushed out a significant update which included a second update of August 2021 Security. Total size almost 1gb.

Outcome?

SIGNIFICANTLY IMPROVED SIGNAL 👍😀👍 almost everywhere I've been this weekend.

[Hoog]

Hi Nic.
I have EXACTLY the same issues as you except I'm with Three network.

I had 2 trouble free years with a P20 Pro. Always great coverage.

I now have an S21 Ultra 5g and at best I get a H+ but even then its pretty useless.

Yes, Samsung service aren't much help and that I'd be without a phone for two weeks whilst they investigate the fault.
I am self employed and work outside!

Did you get anywhere in the end ?

[Hoog]

Just seen your last post.
Sadly didn't work for me. This phone is useless unless using via WiFi.
Done all the tricks to no avail.
£76 a month now after 6 months half price. Absolute sickener...