21-04-2021 02:03 PM - last edited 21-04-2021 02:05 PM
21-04-2021 05:31 PM
22-04-2021 04:28 PM
Good update @Babishko ... i just hope the wait for your part is not one that is affected by the global shortages around the world at the moment, affecting silicon integrated chips, and other key components.
Of course so many electronics in PCs, graphics cards, gaming consoles, and phones have similar global issues right now. This includes the space industry that I work in, for the sourcing of electronic components such as oscillators and silicon parts.
Hopefully if it is a full display replacement, and Samsung manufacture these in-house at the Samsung factory, then it shouldn't be too long to wait. 🤞🤞🤞
Smiley.
22-04-2021 04:44 PM - last edited 22-04-2021 04:45 PM
30-05-2021 07:52 PM
My S21 stopped reading my Sim card on the 16th. I sent it to the repair center and got the same email. When I called to ask about it someone said I just have to wait as long as it takes. I spoke with a different department because you just have to wait rubbed my rhubarb the wrong way after spending so much on the phone. I was then told that it can't not be fixed and they issued my a new ticket number. I received an email telling me that my phone can not be repaired and they are sending me back my broken phone. I then received an additional email telling me that I would have to send in my broken phone and it has to be evaluated to see if I qualify for a replacement. I was fit to be tied and called back asking why are you sending me back a broken phone taking 7 to 14 days, only to send it back, another 7 to 14 days so you can send me a replacement, 7 to 14 days. I was disconnected twice, hung up on once, couldn't understand the person on another. All this since last Friday and two weeks since I sent it in. My point is, yes it is their fault. I will most likely be without my phone for almost two months when all is said and done. I love my phone but Samsung's Customer Service makes me want to buy an Apple phone, which I hate, but I would at least have a phone much quicker.
30-05-2021 10:40 PM