I purchased my Samsung Galaxy S21 Ultra in October 2021 and sadly I am seriously regretting it!! It was 'glitchy' ever since I first got it but I didn't think much of it. I'm not tech savvy by any means so when it kept restarting itself while I was using my camera or watching a video, it was frustrating but I just assumed I needed to update it. And I did. And it kept restarting, so I figured it was just some fancy phone thing? Anyways, I felt confident since it was so expensive and I just kept my Google photos to backed up in order to not lose any pictures or videos (bc that was my main concern). Fast forward to January 10, 2022 >> my phone screen went black and had 3 options in a type writer font. The options were to see the files that were not backed up (which just showed up as a bunch of numbers and letters). 2.) Do a Forced Factory Reset and 3.) I forgot what it was. Anyways, for fear of losing my most recent January pictures that may not have been correctly backed up, I waited to go to the AT&T that I purchased my phone from to see if they could avoid the Forced Reset. Unfortunately the guy I usually see was not in the store that day so some other guy didn't even try to entertain the idea of humoring me by trying the third option. He just said, well I guess you just have to reset it. And he did..... and I LOST ALL OF MY PICTURES from November 9,2021 to January 2022!!!!!!!!!!!!!!!! i am so incredibly mad and frustrated and sad and MADDDD.
He then updated my phone in the store and sent me on my way. The phone continued to restart itself two to three times a day and by Friday I was no longer able to make phone calls. So I went back the same AT&T store to see my main guy who helped me purchase the phone. I tried recovering my photos for 2 hours. And NOTHING. I am SO disappointed, there are no words to describe exactly how I feel.
He then did another update. It was restarting again by the time I got home that afternoon! And it continues to restart several times a day and sometimes it takes up to 30 minutes. It is unacceptable and so many other things that would be inappropriate to leave on this forum.
I take a lot of pictures and the camera feature was the main feature for me to take the plunge into getting a new phone. My old phone was a Samsung Galaxy S7. Besides the pink line down the side, it was great! I upgraded to this fancy new phone for its phenomenal camera. AND I WISH I HAD NOT!
