17-02-2021 02:41 AM - last edited 18-02-2021 11:58 PM
I pre-ordered S21 Ultra and got my phone on 22.01.2021. I transferred all data from my old Samsung device through SmartSwitch. The new S21 Ultra gets overheated after few minutes of usage which is not same in the case of my S10+. S21 Ultra camera app does not run if device is overheated. Even after couple of factory resets and without any installed app in the device, S21 Ultra camera app made this device overheated after few minutes of recorded video. If the device temperature gets over 42 degree celsius, camera slow motion does not work properly. I tried to apply all the tips given by Samsung online support on this devices to resolve this problem but at last it did not get resolved even after factory reset. I just gave my device to Samsung care center for repair/replacement. Please share your experience if you have this type issue with your S21 Ultra.
01-03-2021 09:39 AM
Hi @isko01, we do take such cases very seriously. Could you smell any burning from the phone or have any injury/burnt marks on your finger?
01-03-2021 09:54 AM
01-03-2021 12:10 PM
Thanks for that, @isko01
Any reported issues are fed back to the developers who release updates to fix them if necessary. If this isn't the case already, then a fix will be out soon.
01-03-2021 01:10 PM
04-03-2021 09:14 AM
So here I'm. I finally buy again S21 Ultra 256gb, Phantom Black.
And thx God I don't have like last time problem with overheating.
Thx to @Gionike and many other users who answere on my questions.
Im now on AUB9 and waiting the March up.
04-03-2021 10:35 AM
12-03-2021 12:13 PM
Using the camera causes the phone to heat up, to the point that it hurts to hold