17-02-2021 02:41 AM - last edited 18-02-2021 11:58 PM
I pre-ordered S21 Ultra and got my phone on 22.01.2021. I transferred all data from my old Samsung device through SmartSwitch. The new S21 Ultra gets overheated after few minutes of usage which is not same in the case of my S10+. S21 Ultra camera app does not run if device is overheated. Even after couple of factory resets and without any installed app in the device, S21 Ultra camera app made this device overheated after few minutes of recorded video. If the device temperature gets over 42 degree celsius, camera slow motion does not work properly. I tried to apply all the tips given by Samsung online support on this devices to resolve this problem but at last it did not get resolved even after factory reset. I just gave my device to Samsung care center for repair/replacement. Please share your experience if you have this type issue with your S21 Ultra.
18-02-2021 03:17 PM
18-02-2021 08:42 PM
Since I already gave the phone to Samsung Care Center to rectify this overheating issue, I will wait to try everything from a fresh start. I will install every app manually one by one and will transfer Photos/Videos only (not old settings) from old phone through SmartSwitch. I will wait for at least 2 weeks to give the phone time to adapt the usage style also as advised by few people over here. If it still creates the same issue, I will understand this Exynos may have issues.
27-02-2021 10:07 PM
Hi @volksguy
So it is 2 week past after your post. I hope you get some new updates.
Can you tell me did your camera gets overheating when you use a camera for a 5- 10 minutes?
And did camera app got "force close" because of overheating?
27-02-2021 10:10 PM
Hi @Gionike
I had a same problem with overheating wheh I buy S21U. But I have returned after 5 days use. But now I want to buy, because it was past 30 days from that.
So it is one week past after your post. I hope you get some new updates. Which one is your last update? And did you do wipe-chace after kast update?
Can you tell me did your camera gets overheating when you use a camera for a 5- 10 minutes?
And did camera app got "force close" because of overheating?
27-02-2021 10:30 PM
27-02-2021 10:59 PM
Bro thx you so much
So one more question. I one of your old post you wrote:
"now, I do still find that when I use the camera, the phone heats up still but not as much. around 42°/43°c"
So did you still have this problem?
27-02-2021 11:12 PM
27-02-2021 11:17 PM
Did you before all this updates get notification like "overheating" and then app close so your phone need to cool down?
And did this problem show now?
Thx you one more time
27-02-2021 11:25 PM
27-02-2021 11:27 PM
Thx a lot so in lets say, after this updates they fix it?