so I ordered 2 Samsung S21 Ultra phones on 1 March 2021. Still have not received these. I decided to make a formal complaint, and what do they do? cancel my order and send me a refund. like seriously I have waited almost 3 months. I didnt even get a reply from them or anything to even say they would be cancelling my order. has anyone else been dealt with like this or is it just me? what am i supposed to do with a samsung charger, headphones case etc when i don't have the phones?! Just appalling service! absolute disgrace.
Buy one on Amazon. Plenty in stock and reduced to £999!
EDIT: Were reduced as of yesterday. Price has now gone up to £1189. 😕
That's not very good support at all !
May I assume you put nothing in your communications with Samsung that you'll pursue a refund if you don't receive the phone's any time soon etc ?
Just refunding your order without prior notice is very poor support.
Like others here I've also felt the inadequacy of Samsung Online Shop Support when they held back the refund of a Samsung Note 20 Ultra 5G Exynos because they couldn't find the leather case I sent back in the same box they arranged to collect via courier.
So for the sake of £35 for the Samsung Leather Case they held back over £1,000 for the phone !
I finally resolved this by sending communication to the Samsung CEO Team via an online page set up by Samsung to do so, after several emails and calls to the Online Shop Department.
When buying from a reseller from Amazon please take care that they are selling a UK version and not a grey import they've sourced from elsewhere.
Perhaps have a look online to see if you can get to a Samsung Experience Store and buy one from there.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.