S21 Ultra music - failed to play

[coakers]

Anyone had any success yet  ?

Used smartswitch to copy music over but will not play on ultra.

Had a lot of this from S6 to S10 and all has been OK until now.

Samsung say try another app, poss music licensing issue ?

[moej55]

 Failed to play track. They played on my Galaxy 9+ with the same Galaxy app.

[moej55]

It's the app just tried audify seems to be working

[TomcatTC]

Could try going into the app settings and clear data and cache

[moej55]

I take that back it's the same. 

[moej55]

There is no app setting for that I just looked

[TomcatTC]

there is, you need to go into settings then apps and scroll down till you find samsung music, click on storage and clear cache and data

[coakers]

already tried that and still not playing

[Milly_Binks]

I have used Samsung music ever since the S5. Switched my audio using SmartSwitch from my S9. Had the "failed to play track" error. For the songs that have that error, I looked at the track details by clicking the 3 dots on the right side of the track. Noticed that the format wasn't an MP3 or M4A. I used an app called Audio Converter in the app store. Converted the songs that do not have the MP3 or M4A format. Now they work in Samsung Music app. Crappy part is now you have doubles in the music app. So you will have to scrub through those files and delete the wrong formatted audios. Hope this helps!

[coakers]

ta will take a look

[moej55]

If I clear data the applications data will be deleted why would I do that ?