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Original topic:

S21 Ultra music - failed to play

(Topic created on: 21-02-2021 10:11 PM)
coakers
Journeyman
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Galaxy S21 Series
Anyone had any success yet  ?
Used smartswitch to copy music over but will not play on ultra.
Had a lot of this from S6 to S10 and all has been OK until now.
Samsung say try another app, poss music licensing issue ?
40 REPLIES 40
moej55
Apprentice
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Galaxy S21 Series

 Failed to play track. They played on my Galaxy 9+ with the same Galaxy app.

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moej55
Apprentice
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Galaxy S21 Series

It's the app just tried audify seems to be working

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TomcatTC
Navigator
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Galaxy S21 Series

Could try going into the app settings and clear data and cache

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moej55
Apprentice
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Galaxy S21 Series

I take that back it's the same. 

 

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moej55
Apprentice
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Galaxy S21 Series

There is no app setting for that I just looked

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TomcatTC
Navigator
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Galaxy S21 Series
there is, you need to go into settings then apps and scroll down till you find samsung music, click on storage and clear cache and data
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coakers
Journeyman
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Galaxy S21 Series
already tried that and still not playing
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Milly_Binks
First Poster
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Galaxy S21 Series

I have used Samsung music ever since the S5. Switched my audio using SmartSwitch from my S9. Had the "failed to play track" error. For the songs that have that error, I looked at the track details by clicking the 3 dots on the right side of the track. Noticed that the format wasn't an MP3 or M4A. I used an app called Audio Converter in the app store. Converted the songs that do not have the MP3 or M4A format. Now they work in Samsung Music app. Crappy part is now you have doubles in the music app. So you will have to scrub through those files and delete the wrong formatted audios. Hope this helps!

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coakers
Journeyman
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Galaxy S21 Series
ta will take a look
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moej55
Apprentice
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Galaxy S21 Series

If I clear data the applications data will be deleted why would I do that ?

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