15-08-2023 05:52 PM in
Can Anyone Please Help, locked out of phone - forgotton 4 digit pin code ! Have tried for days to do Hard Reset get to Recovery mode using Power & Vol buttons as per all the advice on Google & You tube, SIMPLY NO JOY, have let battery drain so phone powers off then reboot using Buttons..absolutely Nothing..all that happens is phone reboots ( not in Recovery mode) & wants pin code !! which incidentally comes up got to wait over 8 hours !! Also just to point out was only intially setting the phone up & not even got Sim card in yet as was in process of doing Transfer. Totally lost £500+ phone & of no use !! Can anyone tell me another way ?
15-08-2023 07:55 PM in
@CB-33: You may wish to try using Find My Mobile to remotely unlock your device, however if you have not progressed past the set up stage then this may not be possible, as the Remote Unlock feature must be toggled on in your settings.
Alternatively, please contact Samsung Support in your region via samsung.com > Scroll to the bottom of the page > Contact us, and have proof of purchase to hand, and an advisor can arrange for an engineer to unlock the phone for you.
23-08-2023 02:18 PM in
Following contact with Samsung Support, 📞was picked up by Courier & now with TMT first, ?! Latest is..Apparently not under Warranty ! already had to coff up £30 for Inspection, & if reviews of TMT are anything to go by...well...watch this space !