04-02-2021 04:55 PM - last edited 04-02-2021 05:01 PM
I received the s21 Ultra last week and it seems that the front speaker, earpiece, is faulty. I hear crackling and muffling when I put the volume up to watch videos or listen to music. Even on a call I cannot understand what the other person is saying.
I am waiting on Samsung for this one. I doubt its a software issue I tried all the reset and etc but to no avail.
04-02-2021 06:51 PM in
I have the same issue, I don't have problem when I listen music but when I speak on the phone a lot of cracking noise is coming from the speaker. Waiting to see if its an issue with software or I have to return thr handset to Samsung to be fixed. (s21, Exynos 2100)
04-02-2021 11:18 PM in
04-02-2021 11:40 PM in
I upgraded from note 9 after more than 2 years. Never had the issue. Also had s8 and s7 edge nothing like this at all. Still waiting on Samsung not sure how long they will take.....
09-02-2021 10:08 PM in
I went through the online tech support and they advised on calling Samsung. Then I went through them again on call to which they confirmed it is a hardware issue. Tried all the resets but didn't sort it out. So waiting on Samsung for replacement now.......
11-02-2021 11:42 AM - last edited 11-02-2021 11:47 AM
Bro I am also facing same issue tried all the ways but i went to Samsung customer service Saudi Arabia they checked mine and started ignoring mine as video or audio might have some issue
29-04-2021 07:30 PM - last edited 29-04-2021 07:33 PM
I think i have similar issues. I already send it to Samsungs repair Center, wait 16 days until I got it back and the problem is not solved! Very bad customer handling from Samsung side. I called the customer service center and they told me I should send the device again.... Again waiting 16 days for a Phone I used 1 day...
Could you please check if you have the same problem. The Audio quality is getting much more worse if I add a case around the Phone. For testing I used the speaker test which you can activate by entering *#0*# in the telephone menu.