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Original topic:

S21 Ultra front camera issues

(Topic created on: 05-02-2021 03:06 PM)
Arj615
First Poster
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Galaxy S21 Series

I am having this annoying problem when I use the front camera,esp in low light. Picture is showing up with lines in rainbow colors. If i turn of and on camera app, it goes away sometimes. It doesnt come up everytime. I did update softwares, cleaned up RAM and ran tests that were recomended in troubleshooting, the issue still persists.  Anybody seen similar issues?

23 REPLIES 23
JJ2003
First Poster
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Galaxy S21 Series

Same here. The lines start to appear for me when I try to video chat with someone. I did all of the troubleshooting and reset my phone but is still experiencing the same issues.

I'm looking for help on this topic as well!

Tiff876
Apprentice
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Galaxy S21 Series

I am currently  having the same issue.  It presents  itself when I am trying to do a video call on duo or whatsapp. It seems to not show up in the regular camera app but I will keep on looking out for it. Samsung please respond with a fix or a solution. 

Mamushi
Journeyman
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Galaxy S21 Series

The temp fix:

Interesting to know it's happening in Europe too. 

The temp fix is to turn 5g off in settings or to turn on airplane mode. 

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Mamushi
Journeyman
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Galaxy S21 Series

The temp fix is to turn on airplane mode or turn off 5g. You can turn off 5g in your settings under connections>mobile networks >network mode. 

dela4220
Journeyman
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Galaxy S21 Series

Same issue here, happens about 50% of the time on any front facing cam app. I thought I had been the only one having this issue, hoping a software update can fix this. Just weird how no reviews caught this issue.

Mamushi
Journeyman
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Galaxy S21 Series

Most youtube reviewers and any other reviewer are not using the phone as their daily driver.  So chances are that they have not inserted a sim card into that phone when they test the cameras. Since it only happens under a data connection with 5g they probably won't see it happen.

lorchee
Apprentice
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Galaxy S21 Series

Same here - exynos - europe. When disabling 5G the camera is working fine. Definitly the issue is caused by 5G antennas. I am wondering if I should sent it to the warranty or wait till some updates.

Mamushi
Journeyman
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Galaxy S21 Series

This is my third replacement and still the same issue. 

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dela4220
Journeyman
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Galaxy S21 Series

Sounds bad, this sounds more like a hardware issue that maybe samsung didn't notice with 5g bands