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Original topic:

S21 ultra display dark shades distorded

(Topic created on: 18-10-2023 03:54 PM)
359 Views
franceefzefefz
Student
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my new S21 Ultra (just bought it)  dispalays dark shades in videos and pictures ( google, youtube...) in a distorded way ( as if contrast is veryyy low) =>  i changed evry setting possible (vivid , natural mode, change color filter, high contrast, high brightness, dark mode ...)   nothing works.

 

see the pictures below : the real picture and how i see it on my  S21  =>  some dark shades are very bright and others are not and all dark colors seem pixelated.

thanks for your helpseen.jpg

 

original.png

 

4 REPLIES 4
keith30
Maestro
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Probably a fake phone, it shouldn't be like that in the display if you've just got. Where did you obtain it from? I'd ask for my money back or a replacement.
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UNKNOWNUSERNAME
Hotshot
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Hi can you please type *#06# in the phone app, and let me know if it shows an IMEI? (Do not post the imei)
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franceefzefefz
Student
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Hello, i checked and yes it has iemi

And its the same as in the box.

Please note that, the display is very good 

The issue is whe. Its videos or images ( not graphics like app graphics)

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Toninello
Pioneer
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I have the same problem

However only Messenger, Yahoo mail and Excel look good

Do you have apps looking good?

Screenshot_20231024_234756_Nova7.jpg

Screenshot_20231024_234239_Nova7.jpg

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