S21 Ultra Delay and Klarna Payment.

[Adamw969]

So still not received my S21 Ultra in Navy and been told i wont be untill february the 14th. 

I have just had an email from Klarna saying my first payment is coming out my bank on the 5th, before ive got my phone! I upgraded through the upgrade program so im wondering if i will get a double payment this month as i have not sent my S20 Ultra in yet to wipe off that loan. terrible from Samsung. 

[Adamw969]

confirmed just had another email payment for s21 ultra and s20 ultra coming out the same day.

[OB15]

Just having the same issue. Having to pay twice this month and only have one phone. Only had one occurrence of upgrading with this process. Not sure I will be doing it again. Poor from Samsung. Should only start paying for new device when you recieve it

[SuprSi]

Same here, between Samsung and Klarna they've really botched things up this time around.

[isolatelatimer]

I'm not sure if it will cover but worth a try.

you can try to contact Klarna Customer Services with a request to pause your direct debit on the basis of your goods being delayed. I would imagine they will want to see some proof.

Good luck and Take Care

[Duncan1305]

People seem to be having mixed luck contacting klarna to pause payments, first 2 agents refused and I even raised a complaint since this was against the terms of the agreement that you pay after shipped. However after telling the third agent I know they are able to they have now paused mine till the phone is shipped.

[Adamw969]

they have paused my payments too, just been on the webchat. this pre order has been a farce, I really feel like cancelling mine now, the excitement has gone for a new phone.

[JonoG]

I'm in exactly the same boat. my first upgrade and really puts me off doing it again. also, trying to contact Samsung and getting someone who understands you is a joke!!! a company of Samsung's size really should have better customer service!!!

[isolatelatimer]

I'm pretty sure people are covered by Klarna's buyers protection policy which is their own policy. Good Job you did complain.

[SuprSi]

On the live chat with Klarna and they've confirmed it's Samsung who activated the new agreement early.  Klarna are going to raise a dispute with Samsung and pause the payments.  Like I said, this upgrade process has been really bad.  My wife still can't upgrade due to being declined by Klarna, despite being an existing customer!