I ordered the S21 Ultra with Clear Case + S Pen on 28th Jan and a charger. The earliest date for delivery was 19th Feb as the case was out of stock. Late on 4th Feb, had an e-mail saying everything would be delivered on the 5th, so assumed some cases had come in stock. On opening the parcel, everything was there apart from the case. No dispatch note enclosed and my order status said the case was delivered. Contacted Samsung by phone to say the case was missing, various excuses given saying it would come separately, or on the 19th. Nothing arrived, raised a ticket, then the shop wrote back to say in had been delivered on the 5th, which I told them it wasn't. Replied to the shop e-mail, requesting a case or my money back, and no response. So bought a case from Amazon (which arrived the next day) to ensure the phone is protected. Appalling customer service and £59 out of pocket on a missing case. Surely they must know it couldn't have been delivered if they weren't in stock?
