Edit: After researching about it, the problem is on S21 Ultra on Europe version only, I bought mine in the UK and unfortunately received a device with an awful camera. I contacted Samsung that promised to contact in 1 week time to give me a video support but this never happened. I had no choice but to return the phone and ask the refund. I expected more from Samsung.
A detailed side by side on US x EU versions video: https://youtu.be/rsLJLk3nx8k
I really think my phone has a hardware problem is not possible that a phone ranked on top of pixel 5 and iPhone 12 max pro is not taking simple photos and videos indoor with good light, but that's what I'm experiencing. I tried to update the system and the camera configurations, but still the same thing:
Here is some examples, first my daughter playing, in a very slight movement but as you can see all the static points are also blurry, and second photo a button with 100x zoom with focus locked and my arm supported by the table:
first thing I thought was the same, maybe I clicked something wrong on the settings (that would mess with all photos and videos modes, not much likely) but I tried to reset the camera settings but it made no difference.
I see that you had focus on the steak, on normal shots I do have as well (not portrait mode) but the details are not crispy at all, for example I have the impression the front part of the steak is not very crispy.
I don't want to criticise the phone, to be honest I bought expecting to be purchasing the best camera for smartphone available, but in order to explain myself about the image not been crispy I made a quick photo collage with a normal mode photo using my old Pixel 3, my husband's Pixel4XL and my S21 Ultra, I hope this will clarify my point:
I'm a photographer as well and completely understand what you are saying, but because the number of lens and sensors I was expecting a better result, the pixel for example only use two cameras and because of that we can't even preview what is going to be blurred, we took the photo, wait many second processing the photo wait for the algorithm to check the difference between the two photos and use the AI to calculate everything to finally have the shot. With 3 camera we can use 1 exclusively to help on depth, what makes things much easier and way faster to calculate on the other phones, like S21, iphones and so on, but with so powerful sensors they are lacking on their algorithms, is faster but the quality is not even looking as good as a 2 generations bellow pixel 😕 I opted for the S21 because google insists in not update their hardware and keep two cameras, I got very impressed with the sensors and watch many reviews, and they all said and showed amazing shots, can't understand why I feel that my old phone is doing a better job 😞
Thank you for your photos, I know uploaded photos lose some quality but we can at least have some points to discuss, you used great examples, you sofa texture is quite a interesting texture for a camera to capture and your daughter's hair is a very difficult thing to be good in a portrait shot, and in this case the device did a great job. Well I see by your photos that my device definitely has a problem, this is not a shot I see my camera taking.
Will contact the samsung support (I was expecting a call from their support but is been a whole day)
Thanks for your help
I'm worried about losing the cooldown period, Vodafone gave 14 days cooldown, it means I can free of charge return the phone, I don't know if worth go throw Samsung's assistance and risk to lose this period.
To be honest I would be happy to hear from Samsung that we have a known issue and they are solving it, so far we only have a wave of complains 😬