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Original topic:

S21 Ultra camera not working

(Topic created on: 12-10-2021 05:52 PM)
storieboy79
First Poster
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Galaxy S21 Series
Hi folks just got an s21 Ultra and camera not working front camera ok for video calling but no rear camera 🥺 any ideas ? 
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3 REPLIES 3
rogersdave77
Voyager
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Galaxy S21 Series
Turn off and back on🤷
Or failing that do a wipe of partion cache
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illEez
Voyager
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Galaxy S21 Series
This YouTube tutorial might help you.

https://youtu.be/l69ikTj5Zww

Have you tried pressing the on screen key to switch between cameras when in a video call; its 2 arrows in a circular pattern chasing each others tail, it should appear on the screen bottom, just to the right of centre next to the red End Call button.




Screenshot_20211014-144041_Samsung Internet.jpg
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@storieboy79: Tyr heading to the Galaxy Store > Tap the 3 lines in the top left > Updates, to see if there are any updates available for the Camera app that might address the issue. If not, head to Settings > Apps > Camera > Force Stop > Storage > Clear Cache > Clear Data. If you're still unable to access the rear camera in the Camera app, head to the Samsung Members app > Get Help > Diagnostics > Start > Camera, and run through the on screen instructions. Does this flag any issues? 

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