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S21 ultra Camera - dissapointment due to camera overheating & overall issues

(Topic created on: 02-02-2021 08:18 AM)
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orrange113
Journeyman
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After 4 years on iPhone I watched all those US-based reviewers with their Snapdragon CPU and decided, that it is right time to switch on Android and ordered an Exynos version. I was so happy in the first day.
Such a dissapointment. 

I. Camera: total failure.
1) Camera overheats even while being in app. While doing photos or changing setting, heating intensifies. Recording video makes the phone temperature grow gradually, and after 1 min it is literally unusable.
2) Slow shutter speed. "Hey, S21! 2012 called, asked his camera back!"
3) Overall photo quality on my 2021 Exynos ultra-mega S21 4-lens camera is not even a bit better, that my 2018 iPhone XR. That's a shame. Not worse though, lol.
4) Portrait mode and HDR in direct lighting on even a "budget" single-camera iPhone XR are better. Who needs macro, when you can't deal with a regular sunset? 

II. Gaming: total failure.
I was very surpized and I didn't belive my eyes, when some simple and by any mean not the most intesinve games like Blizzard's Hearthstone, which is basically a card game, were unplayable due to constant lags. Laging was the same, as on my old budget HTC 10 or so years ago in the end of its cycle.

I googled and read,  that it happens due to Samsung Game Booster and some gaming optimizing services meant to enhance gaming experience, but in reality ruining it. I had to buy $4 app in order to disble that noncence, afer that game lags dissapeared. 

III. Advertising. Samsung, I just bougth a brand new S21 Ultra, to see an advertising of S21 Ultra in my health app? Like really? 

Verdict:
I will return my S21 ultra later this week, ask for a refund and will return to apple with no delay. Apple may give you less functions, but they are working perfectly. Samsung is giving you twice as more, promices twice more from that and then nothing works. Shame.

16 REPLIES 16
unhappyguy
First Poster
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Hey, what can you do about this overheating issue cause i have the same problem, when i use my phone it become so hot i almost burn my fingers, cant use it more then like 20 min and it becomes to hot to handle, i used smart switch first then i read about not using it so i tried with installing the apps manually from app store and still the same problem, im thinking about returning my phone if its not a problem that is gonna be fixed cause this is not a suitable situation. any tip or help or should i just return it?

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unhappyguy
First Poster
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Haha i guess samsung deleted my comment about them selling phones that make you burn your skin almost.

I have bought the new samsung s21 ultra and i cant even use the camera without the phone getting really hot, so hot that you almost burn your fingers. im gonna return my phone to the store i bought it from cause its so bad, they have no solution for the problem and when i talk to the support they offer no help, just tell me i have to send it in for repair. but i mean i have had the phone 1 day it should not be broken.

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unhappyguy
First Poster
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what app did u buy that fixed your gaming issue cause i have the same problem, im gonna return my samsung s21 ultra also, i have never ben so dissapointed in a phone as this one, im gonna buy asus rog 3 (best specs) better then this s21 ultra.

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orrange113
Journeyman
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Hi, I bought CCSWE App Manager (Samsung). It costs 2 Euro something, and then you need to make 1 0.99 Euro payment in app, overall it was around 3.5. I disabled all Samsung gaming services and frame rate went up

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unhappyguy
First Poster
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But my phone get so hot that it almost burn my fingers, does that help with that also or not? cause i cant game at the moment cause of how how the phone gets, so no point in getting the app if that dont help with that also.. but thanks for the tip, now u can play without lagg and im happy for your sake :smiling-face: did you just have to install the app and it worked, or you had to change some setting in the app?

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orrange113
Journeyman
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I went to The app, wrote “gaming” in search and disabled (by ticking it) all 4 processes: game booster, game optimizer services and 2 more I don’t remember. Also I not only ticked all 4, but I went inside every one of them (by clicking it) and then step by step ticked all the sub processes there, and there are a lot of them, thanks God you can press “choose all” and “disable all”. Only offer that FPS became normal

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isko01
Pioneer
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After all this days, did Samsung fix overheating with update?

I read many topics on many forums, redit post and etc... the S21 ultra is so hot that burns fingers. Even just when use camera for 5 minutes

Is this software or hardware problem?

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