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Original topic:

S21 Ultra Camera Black Screen

(Topic created on: 17-02-2021 10:35 PM)
GarethTJones
First Poster
Options
Galaxy S21 Series

 Hey all,

I have had a look through the posts here and couldn't seem to find my issue. I have the Galaxy S21 Ultra and just today when I have gone to take a photo, the screen is blank and unresponsive, showing only the buttons down the bottom for the camera, but unresponsive. 

I have tried the following:
- Restart the phone

- Clear Camera Cache

- Clear camera data

- Check for updates

- Wiped the cache partition

13 REPLIES 13
AliIbrahim
Pioneer
Options
Galaxy S21 Series
have you tried checking the cameras permissions?
tried lowering or raising the quality? tinkering with settings
could be a hardware fault
0 Likes
Hoppy65
Apprentice
Options
Galaxy S21 Series
I've had exactly same problem... phone in process of being returned for repair... have you any update on yours
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GarethTJones
First Poster
Options
Galaxy S21 Series

Same thing for me. It was sent off and replaced with a new device.

0 Likes
Hoppy65
Apprentice
Options
Galaxy S21 Series
sending mine today ..
just woke up one morning and camera was just black screen with options showing but not working.
0 Likes
DavidGibson
Student
Options
Galaxy S21 Series

Same problem for me. About a week after I got the mobile, camera started showing just black unless I switch the photo zoom to distance. Sometimes does show a picture, but just for 1 or 2 seconds. Black all the time for scanning QR codes, so useless.

I'd hate to go through the pain of a return plus hours & hours setting up loads of apps again (not all settings transfer) to find out it's a software bug - it feels like it could be one. Except that this community page is the only mention I can see about the problem, so it's not widespread.

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DavidGibson
Student
Options
Galaxy S21 Series

Is the camera working fine in the replacement mobile?

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VonSohn
First Poster
Options
Galaxy S21 Series

Hey, had the same problem today, was thinking about doing a factory reset before asking for a replacement. But!

It looks like it's just a software defect. I did a force restart of the phone and the issue disappeared:

1. To do it, press and hold the volume down button and the power key for 10 seconds. Your phone will turn off and power back on. 

2. When the Samsung logo shows on the screen, release both keys and wait until the reboot is finished.

Hope it helps!

0 Likes
Rt1325
First Poster
Options
Galaxy S21 Series

I'm also facing the exact same problem from the past 3 weeks. Have tried even the factory reset. It's still the same.

Anyone has a fix? 

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DavidGibson
Student
Options
Galaxy S21 Series

I did not find a fix. None of the suggestions above (clear caches, force reboot, factory reset, software updates) worked.

I got my phone replaced.

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