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Original topic:

S21 ultra calls are cutting out!!! Fix this

(Topic created on: 29-07-2022 06:17 AM)
S21 ultra  smith
Apprentice
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Galaxy S21 Series
  • S21 ultra calls are cutting out . Samsung fix this !! Been a month now
4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

That's not good and I appreciate would be extremely frustrating and inconvenient @S21 ultra smith 

May I ask what if any troubleshooting tips have you tried out ?

i.e 

Has a Samsung Service Centre had hands on ?

Have you been able to try your sim card in another phone as a process of elimination and if possible another sim card in your phone  ?

Just to rule out a sim card possible issue.

A network can replace a sim card via a process known as a sim swap.

Does this happen everywhere you go and to all calls ?

The phone has a network connection reset in Settings, General Management,  Reset, Reset Network connection.

Have you used the diagnostic tool in your Samsung Members App.

My apologies if you've tried these.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Lowrider69
First Poster
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Galaxy S21 Series

I have been experiencing the same problem for over a month now. I went to T Mobile and they told me "they are working on the towers".

However, I traveled to another State and I get the exact same issue.so I am doubting the "working on towers" excuse. Question is, how to I solve this. This is my business phone and it is seriously affecting what I need to accomplish.

S21 ultra  smith
Apprentice
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Galaxy S21 Series

I went verizon they said it's a samsumg issue and have had many many complaints. Went to best buy which is samsung offical troubleshooting . I was told samsung needs an update to fix this that they also have tons of people coming in with same complaints.  Not sure  now it's been over a month samsung has fixed nothing frustrated can't even talk to anyone correctly.  Not sure why samsung isn't sending customers a statement to public to address this

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Jettalikethecar
First Poster
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Galaxy S21 Series

I've been having the same issue much longer. I got so fed up I switched from Verizon to tmobile with no change so I'm convinced it's a Samsung issue

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