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Original topic:

S21 ultra all the videos and photos from last week disappeared

(Topic created on: 26-07-2021 01:56 PM)
Mapi09
First Poster
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Galaxy S21 Series
Last week I've been in holiday and made so many photos and videos, today when I looked I don't have anything,  I looked in my recycle bin and they are not there.....does anyone know what is about?
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3 REPLIES 3
JAMES4578
Samsung Maker ★
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Galaxy S21 Series

Hi @Mapi09  Deleted Images should be accessible for 30 days , check if this is toggled on in the Gallery Settings.  Have you checked My Files, Image and Videos to see if the files  can be accessed from  there? Do you  have any Backups set,  I would suggest that this is strongly advisable.  If you have a cloud Back Up in the Gallery Settings  you can sync with One   Drive. if you had backed up to Google the files may be avaiable there.

  You can also swipe from the top to the bottom of the screen twice to access the all the quick Panel Settings and tap sync if it is not switched on.  See more about the panel here https://www.samsung.com/uk/support/mobile-devices/quick-settings/ 

If all else fails you could try Android Recovery software , some examples here https://www.makeuseof.com/recover-deleted-files-android/ 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
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jpvdvyver
First Poster
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Galaxy S21 Series

I have the same problem.. doesn't make any sense...like someone hacked my phone and deleted my stuff 

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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@jpvdvyver: Have you tried the steps above provided by @JAMES4578, especially checking My Files > Images, and Google Photos/Google Drive? I'd also recommend heading to the Galaxy Store > Tap the 3 lines in the top left > Updates, to see if there are any updates available for the Gallery app that might address the issue.