28-02-202102:32 PM - last edited 01-03-202104:34 PM
My family in the past week have between Monday and Saturday purchased 3x S21-U 512gb/16gb models which are all showing ALARMING battery issues.
Even after a few days with very light use and proper management of charging and settings to accommodate, at light use(browsing a little news on chrome, watching light video and playing a game for 10 to 20mins ) the batteries on all 3 drains 50% in 90 to 150 minutes with low refresh rate, low screen resolution, no wireless communication on except WiFi.
Heat? The phones all overheat after 5 to 30 mins of use regardless of task or performance settings and mostly ask you to stop using the device or point blank shut everything down for you.
All 3 phones show in 5 different battery apps after 3 days (2 days on newest one)similar concerns, the 5000mAh promised with a minimum of 4855mAh only Contains 4399mAh and show a life of 89-91% health between all 3. They are all between 2 and 7 days old.
None of this makes sense and samsungs best answer via chat was to replace all 3 via retailers?
Are you serious? Nearly 4000 pounds of hardware from completely different places and batches? This is a design or software flaw.
Some sort of communication from Samsung would be nice to set expectations or if a permanent switch to another manufacturer is needed due to poor quality of such a pricey device and one launched less than 6 weeks ago.
Lastly I'd like to point out, this isn't just our 3, it's happening on 8 different friends phones same models ranging in sizes only between 256gb and 512gb.
That's 11 models from wildly different areas, production batches etc.
Samsung, you can't excuse this as a single batch of defective units and this is all over the Web and social media with what I can assume so far is more than 80% of buyers currently having severe issues with the above.
Be cautious when buying these until you can see the market responding to the updates coming.
28-02-202104:05 PM - last edited 28-02-202104:13 PM
Sorry for the confusion sarasphotobox and no offence taken!.. lol!.. It was good of Phoenix142 to interject and stand my corner so to speak. He is a good man himself. Indeed there are many good people in the Members community as you are probably finding out. My little anger emoji was indeed an empathy one expressing the frustration many of us feel when facing our phone related problems. All the best to you saraphotobox and I hope whatever problems you face get sorted quickly. 👍👍
Indeed Phoenix142 let's pray that our software salvation is just round the corner mate. Like you my overheating in the camera app seems to be coming from the main sensor in photo mode despite the poor video being my main concern. 👍👍