17-03-2021 07:55 PM - last edited 17-03-2021 08:04 PM
Hi,
I ordered my Galaxy S21 Ultra 256GB on the 6th of March and although it said in stock it ships within 7-10 business days.
We're now on the 8th business day and my order is still only on order placed.
Any idea what's going on? This is the UK by the way.
Regards
17-03-2021 09:07 PM
17-03-2021 10:05 PM
Samsung have no stock going by the recent posts on here. Expect a long wait!
18-03-2021 11:32 AM
18-03-2021 12:52 PM
@Woods97: I'm sorry to hear that you're experiencing a delay with your order. If you would like an update then I recommend reaching out to our Shop Team on 0330 726 7467 quoting your order reference number, and an advisor will be able to look into this further for you. In the meantime you can continue to track the progress of the order on our website via the link below.
https://www.samsung.com/uk/web/search-orders/
18-03-2021 04:57 PM
18-03-2021 05:08 PM - last edited 18-03-2021 05:37 PM
.
18-03-2021 05:36 PM
Pretty ridiculous that they can't give you a proper answer and the fact that I've heard nothing after 2 weeks. I could order from a carrier right now and get it tomorrow but the MANUFACTURER can't even provide stock updates when they claim it's "In Stock" when you order it!
18-03-2021 06:02 PM
If it showed as "out of stock" the majority wouldn't order it. By listing it as "in stock" the customer places an order and you bank funds and earn interest on those funds. When the customer calls to complain, ply them with excuses and provide as much false hope as needed in order to prevent them cancelling the order and repeat.
18-03-2021 06:10 PM